Frequently Asked Questions

What is your turn-around time?

Screen Print & Embroidery

Normal turnaround is ten business days for embroidered or screen printed product. We do offer a rush screen print service called 24 hour T-shirts. Customer Supplied product for emboridery will typically be finished in 5-7 days.

What's it going to cost me?

There are many factors that determine pricing. Pricing is dependant upon the quantity, color, imprint colors and number of imprints per item. Allso, some items incurr specific setup and art fees. Contact a customer care representative for pricing details.

What payment methods do you offer?

We accept school purchase orders, cash, company checks, personal checks, cashiers check or money orders, Visa, MasterCard, American Express, and Discover. Checks require 3-5 business days to process if electronic processing is not available.

School purchase orders must be official school purchase order with authorized signatures. P.O.'s can be faxed to: 208-888-6662.

To order by credit card please fill out and fax the Credit Card Authorization Form (see below) to 208-888-6662.

Schools can order with a school authorized purchase order. Prior to accepting a purchase order for the first time the purchase order must be verified and authorized by the school bookeeper.

Businesses can apply for credit / payment terms by filling out the Credit Application Form (see below).

Before any job costing over $100 can begin production we do require a 50% deposit. Before products can be shipped products must be paid for in full, NO EXCEPTIONS. Jobs under $100 require 100% payment upfront.

I have my own art, what formats do you use?

All submitted artwork files must be vector based (files that don't "pixelate" when enlarged). Please read our Artwork Guidelines for further guidance.

Can I supply my own shirts?

Yes you may, however, keep in mind that we receive items at wholesale making it unlikely for customers to receive an item for a lower price. We reserve the right to turn down any apparel that is not suited for screen printing or embroidery.